The Office of Telecommunications provides all users with monthly call detail reports.
In addition, all department managers/directors, Chairs, Deans, Vice Presidents can
view call detail reports of all users under their direction. To view your call detail
report, go to TIMS.
To enforce compliance with the State of Illinois and Chicago State University telephone
usage policies, the Office of Telecommunications conducts a daily audit of all calls.
Calls that are over 30 minutes in length and/or $5.00 in value are flagged. The Office
of Telecommunications sends an email to the user inquiring the nature of the call,
the recipient of the call and the purpose of the call. If the call is personal in
nature and outside of the above stated policies, then the user must provide the Office
of Telecommunications proof of reimbursement within 15 days.
The Office of Homeland Security offers Government Emergency Telecommunications Service (GETS) and Wireless Priority Service (WPS) to support national leadership; federal, state, local, tribal and territorial governments;
first responders; and other authorized national security and emergency preparedness
(NS/EP) users. These services are intended to be used in an emergency or crisis situation
when the landline and/or wireless networks are congested and the probability of completing
a normal call is reduced.
Persons at Chicago State University who were eligible for this service were issued
a GETS card and instruction pamphlet. You should practice making GETS/WPS calls to
familiarize yourself with the procedure in times of emergency or crisis.
For your association with Chicago State University, as a student or employee, mobile
services providers, AT&T, Sprint, T-Mobile, Verizon, etc., offers you a discount on
its services. Please review their offerings below.
AT&T
CHICAGO STATE UNIVERSITY- EMPLOYEE or STUDENT (Typically these are added thru the
Retail Store; they will need to verify information)
T-Mobile
Verizon
Consumer Cellular
- Senior discount through AARP - Members save 5% on monthly service and usage charges and 30% on select accessories.
Plans start at $15 per month, require no contract, and include free activation.
Persons calling CSU's main number or internal users dialing the operator only need
to say the full name of the person/department to whom (s)he wishes to speak. No directories
are required.
If you experience any issues using the SpeechAttendant, please provide the Office
of Telecommunications (x2559 or tims@csu.edu) the date and time and the name of the person/department you were trying to reach.
SpeechAttendant Guide
Record Your Name
TIMS is a paperless, web-based application that allows the CSU campus community to easily
perform the tasks of submitting and tracking telecommunications orders (including
telephones moves/adds/changes (MAC) and repair), viewing and managing call detail
information, call usage cost, miscellaneous billing/invoice activities (to include
mobile services), and accessing the CSU’s on-line telephone directory. You will login
in to
TIMS using the credentials obtain from the
IAM. If you have not claimed your account in the
IAM, please do so.
Users' Roles/accesses are as follows:
Faculty/Staff
- View assigned extension(s)/mobile number(s)
- View call current usage information for the extension(s)/mobile numbers(s) assigned
to you
- Mark calls as personal/not personal
- View monthly call detail reports for the extension(s)/mobile number(s) assigned to you
- Submit/track incidents (trouble tickets) for the extension(s)/mobile number(s) assigned to you
- Submit/track service request (MACS) for the extension(s)/mobile number(s) assigned to you
- Sign off orders you submitted
- Telephone directory
- Price a call
Administrative Assistant
- View assigned extension(s)/mobile number(s) for your department(s)
- View monthly call detail reports for the extension(s)/mobile number(s) assigned to your department(s)
- Submit/track incidents (trouble tickets) for the extension(s)/mobile number(s) assigned to your department(s)
- Submit/track service request (MACS) for the extension(s)/mobile number(s) assigned to your department(s)
- Sign off orders submitted by members of your department(s)
Fiscal Officers/Managers
- View assigned extension(s)/mobile number(s) for your department(s)
- View monthly call detail reports for the extension(s)/mobile number(s) assigned to department(s) under your direction
- Submit/track incidents (trouble tickets) for the extension(s)/mobile number(s) assigned to department(s) under your direction
- Submit/track service request (MACS) for the extension(s)/mobile number(s) assigned to department(s) under your direction
- Approve incidents/service requests for the extension(s)/mobile number(s) assigned to department(s) under your direction
- Sign off orders submitted by members of department(s) under your direction
Deans/Vice Presidents (VP)
- View monthly call detail reports for the extension(s)/mobile number(s) assigned to department(s)
under your direction
Technicians
- Convert orders
- Respond to orders
- Fulfill service requests/resolve incidents
- Close orders
User Managers
- Create subscribers, users and contacts
- Assign roles to users
- Assign extensions to subscribers
- Create incidents/service requests
- Create projects
- Create departments
- Create monthly reports
TIMS
NOTE: For best results, use TIMS in Mozilla Firefox and Google Chrome browsers. Always
clear browsing data; if possible, configure settings to clear browsing data upon exit
from the browser.