The Office of Telecommunications offers the following voice services to CSU.

• Desktop Telephones
• Conference phones
• Fax Lines
• Mobile telephones
• Mobile hot spots

1. Voice Service Request/Repair
2. Telephone Usage Policy
   • State of Illinois
   • Chicago State University
3. Service Level Agreement (SLA)
4. Calling Privileges Policy 
5. Desktop Model Telephone Assignment
6. Desktop Telephone Features
7. Telephone Operation Manual

Single-Line telephones

Multi-Line telephones 

Submit the order in TIMS. All Service order forms must be approved by your Dean, Department Chair, or Department Head. A staff member from the Office of Telecommunications will contact you regarding your request.

• If your request requires data services please contact the Information Technology Department Help desk at (X3963).

Request a Voice Mail Password Reset

Log into

• Dial 2100 or press the Message key. (773) 995-2100 if off campus.
• Enter #, or 4 digit extension # if dialing from another phone.
• Enter you password and press #. (First time users password is 77 + extension number)

 Change Password

• Login to Voice Mail 
• Press 84 (change password command)
• Enter your old password and press #.
• Enter your new password (must be six - eight numbers in length) and press #.
• Re-enter your new password and press #.
• Hang up to exit voice mail system

 Listen to Voice Mail

• Login to Voice Mail
• Press 2, if necessary, to listen to the message
• Press 1 to rewind 5 seconds
• Press 3 to forward 5 seconds
• Press 6 to proceed to next message
• Press 4 to go back to previous message
• Press 76 to delete message, press 76 again to restore message
• Hang up to exit voice mail system 

Record Name & Greetings 

1. Login to Voice Mail (extension 2100)
2. Press 82 (Record messages/personal verification)
   1. External Greeting, press 1
   2. Internal Greeting, press 2
   3. Temporary Greeting, press 3
   4. Personal Verification (record your name), press 9
3. Press 5 to record your message or name
4. Press # to stop recording
5. Press 2 to listen to the recording
6. Press 5 to add to the message
7. Press 76 to delete the message and rerecord (repeat steps 3-5).
8. If recording a temporary greeting, press 9 to enter the expiry date.  The system will automatically revert to the original greeting upon the expiry date.
9. To return to voice mail, press 4 or hang up to exit system 

 Forward a message

1. After hearing the message, press 73 to forward
2. Enter the mailbox/extension number and press #.  Do this for every extension you want to forward this message
3. Press # again to end the list
4. Press 5 to record a message for the message forwarded
5. Press # to stop the recording.
6. Press 79 to send the message
7. Hang up to exit voice mail system

The Office of Telecommunications provides all users with monthly call detail reports.  In addition, all department managers/directors, Chairs, Deans, Vice Presidents can view call detail reports of all users under their direction. To view your call detail report, go to TIMS. 

• Sample Monthly Call Detail Report Email
• Sample Call Detail Report

To enforce compliance with the State of Illinois and Chicago State University telephone usage policies, the Office of Telecommunications conducts a daily audit of all calls.  Calls that are over 30 minutes in length and/or $5.00 in value are flagged.  The Office of Telecommunications sends an email to the user inquiring the nature of the call, the recipient of the call and the purpose of the call.  If the call is personal in nature and outside of the above stated policies, then the user must provide the Office of Telecommunications proof of reimbursement within 15 days.

• Sample Call Alert Letter

The Office of Homeland Security offers Government Emergency Telecommunications Service (GETS) and Wireless Priority Service (WPS) to support national leadership; federal, state, local, tribal and territorial governments; first responders; and other authorized national security and emergency preparedness (NS/EP) users. These services are intended to be used in an emergency or crisis situation when the landline and/or wireless networks are congested and the probability of completing a normal call is reduced.

Persons at Chicago State University who were eligible for this service were issued a GETS card and instruction pamphlet.  You should practice making GETS/WPS calls to familiarize yourself with the procedure in times of emergency or crisis.

For your association with Chicago State University, as a student or employee, mobile services providers, AT&T, Sprint, T-Mobile, Verizon, etc., offers you a discount on its services.  Please review their offerings below.

AT&T

CHICAGO STATE UNIVERSITY- EMPLOYEE or STUDENT (Typically these are added thru the Retail Store; they will need to verify information)

• Service Discount- 17%
• Activation Fee- Waived
• Low Cost Internet (Access -Snap Program)
• Lifeline (phone / internet-low income): 
• Military, Veterans & First Responders Families: 
• Senior discount through AARP - Members save 10% on the monthly service charge of qualified wireless plans, 15% on select accessories, and up to $45 on activation and upgrade fees.

T-Mobile

• Employee Discount

Verizon

• Employee Discount

Consumer Cellular

• Senior discount through AARP - Members save 5% on monthly service and usage charges and 30% on select accessories. Plans start at $15 per month, require no contract, and include free activation.

Persons calling CSU's main number or internal users dialing the operator only need to say the full name of the person/department to whom (s)he wishes to speak.  No directories are required.

If you experience any issues using the SpeechAttendant, please provide the Office of Telecommunications (x2559 or tims@csu.edu) the date and time and the name of the person/department you were trying to reach. 

SpeechAttendant Guide

Record Your Name

TIMS

NOTE:  For best results, use TIMS in Mozilla Firefox and Google Chrome browsers.  Always clear browsing data; if possible, configure settings to clear browsing data upon exit from the browser.