Helpdesk

Help Desk

Current students and employees

The IT Helpdesk welcomes all students, faculty and staff for walk ins. Special requests and appointments can be made via phone (773) 995-3963 or via email helpdesk@csu.edu

 

To claim your account, reset password please click here.
  • Account Recovery
  • Basic Network Reset
  • Hardware & Software Support
  • ID Cards Issue
  • Loaner Laptops
  • Password Reset
  • Software installation

All Loaner Laptop requests and questions need to be directed to helpdesk@csu.edu.

Students that are willing to request a loaner laptop or request an extension should send an email with their CSU ID# and class schedule attached.

For account creation, access issues email webinar@csu.edu.

Zoom

(Information Coming)

For account creation, access issues and training  email to helpdesk@csu.edu

For  Zoom Webinar set up, training & technical assistance email helpdesk@csu.edu in format below:

  1. Event Name
  2. Panelists (Name and email )
  3. Date & Duration
  4. Event Options:
 
  • custom registration page for attendees. 
    (Default asks for first name, last name & email)
  • feature image, logo, branding the registration page
  • recording, video editing, playback
  • handouts or multimedia played during the webinar
  • polls or surveys (to engage your audience better)?
IT provides a test webinar before the real event so everyone will have a hands on experience. Please ensure any Webinar requests come to us at least 3-5 Business days prior to event. IT stays online in the webinar chat throughout the meeting, to ensure the webinar doesn’t run into any technical issues.

 

If you cannot find what you were looking for, please call the operator for assistance.

Operator's phone: (773) 995-3963