Student Services is a student-centered team of caring professionals committed to empowering students to achieve their educational, personal, and career goals. They provide services that develop effective leaders and prepare our students to meet the challenges of the changing world.

Admission/Records Specialists perform specialized work in student admissions, records and/or registration. They are responsible for creating, tracking, maintaining and analyzing official students academic and admission records and supporting documents such as transcripts, test scores, correspondence, and update/approval forms.

The duties may include: creating, maintaining or updating academic records in a complex data system; screening, reviewing, verifying and coding academic documents; responding to inquiries and resolving problems regarding academic documents; explaining and interpreting complex rules, regulations and procedures; and extensive interaction with prospective and current students, parents, and university faculty and staff. Computers and other emerging technologies are used daily in the performance of these duties. An in-depth knowledge of the university, department, federal laws and regulations, and policies and procedures is essential for performance of these duties, along with the ability to use good judgment and to exercise discretion in handling sensitive and confidential information. Public relations skills are essential since this may determine the student’s choice to attend or remain at the institution.

Admissions & Records Officers direct credentials evaluation, student academic records preparation and analysis, or student registration work and/or serve as a professional specialist in admissions, registration, or records activities. This position typically serves as supervisor within the admissions, records, or registration functions; trains staff in assigned duties; serves as specialist within the admissions, records, or registration functions; interprets admissions, registration, and records policies and procedures; counsels and advises on university academic requirements; cooperates with university boards or committees pertaining to admissions, registration, and/or records policies and procedures; represents department on various committees, actively recruits and participates in the orientation of prospective students; evaluates and processes intra- and inter-institutional transfers; composes written materials related to assigned duties; participates in the planning and formulation of departmental procedures, manuals, etc.; conducts research studies and prepares reports; and enters data into student information systems.
Admission/Records Representatives perform entry-level credentials evaluation, students’ academic records preparation and analysis, and student registration work. Assists in the maintenance of student academic records; enters and verifies data in information systems; counsels and advises on university academic requirements, under supervision; assists in the compilation of data and drafting reports; directs work/trains assigned employees; assists in student registration activities, including student recruitment; performs variety of clerical duties; maintains course curriculum and related-fees; and assists with transfer credit issues, such as acceptability of transfer credits.
Arena Attendants perform and/or supervise work involved in the maintenance and conversion of a large multi-purpose building (such as an assembly hall or arena) for a wide variety of events (such as basketball games, stage productions, banquets, concerts, and conventions). Employees also perform and/or supervise technical operations of associated stage and building equipment (such as stage lighting, stage grid and rigging, building sound and lighting systems, temporary show equipment, theatrical scenery, and curtains). May perform custodial work required for the routine cleaning and upkeep of the building, including mopping, scrubbing, sweeping, renovating, and renewing floors; cleaning, waxing, and dusting building furnishings; washing windows and other interior and exterior glass work; and cleaning and servicing lavatories, toilet rooms, and rest rooms.
The Career Counselor is responsible for providing leadership for career services. This includes providing comprehensive services and information resources that enable students to take active responsibility for their career decision and job search; equipping students for making career plans by facilitating awareness of their work related strengths, interests, and values and understanding the world of work; preparing students for finding suitable employment by enhancing their job search skills and capacity to express the relevance of strengths to employers; and fostering relationships with the employer community to provide students with opportunities to develop professional skills, integrate academic learning from work, and find jobs.
Continuing Professional Education Meeting Planners develop and coordinate continuing professional education programs by conducting needs assessments, developing marketing strategies, identifying and securing conference speakers, developing and analyzing course evaluations, and ensure compliance with state and university policies. In addition, they establish planning committees to determine areas of need, interest and audience segments; identifies conference speakers, instructional staff, course materials and presentation method; develops learning objectives and marketing strategies; coordinates brochure mailings and mailing lists; develops and maintains program budgets; establishes program fees; solicits financial support for programs from a variety of sources; analyzes program evaluations to ensure a positive adult learning environment is maintained; prepares statistical reports; and negotiates contracts with vendor representatives for off-site meeting space, catering, entertainment, audiovisual equipment and technicians, etc.

Electron Microscope Technologists analyze biological or non-biological materials using electron microscopes (visual and photographic microscopes which use electron beams--rather than light beams—to obtain much greater magnifications than light microscopes). They work under the guidance of a senior investigator or clinician in a research or clinical laboratory. They prepare, examine, and research sample materials to provide diagnostic or other types of data for the investigator or clinician. Several methods are used to prepare specimens for examination under the microscope, such as: (a) fixation the rapid killing of tissue to preserve it in a condition which resembles the living state as closely as possible; (b) dehydration--the immersion of specimens in special baths to remove water; (c) embedding—the enclosure of specimens with a hard medium (such as epoxy resin) in order to allow thin sections to be cut from them; (d) staining--a process to make the samples more electron dense; (e) sectioning—a process of slicing specimens very thinly, using a manual or automatic microtome with a glass or diamond knife; and (f) mounting--the placement of sample sections on metal grids. After the specimens are prepared, the Technologists scan and photograph them with the electron microscope and develop the photographic negatives into prints.

Electron Microscope Technologists are also responsible for the daily maintenance and minor repair of the microscopes. Higher level Technologists may also conduct research studies and train, schedule, and evaluate lower level Technologists and students.

Financial Aid Advisors perform duties involved in the operation of campus student financial-aid programs and/or technical, supervisory, or administrative functions in the management of the programs. This includes: interviewing applicants, parents, and other interested persons regarding need for and participation in student financial-aid programs; determining eligibility of applicants for available financial aid; interpreting and explaining availability of jobs, loans, and scholarships; interpreting procedures and criteria for qualification of applicants; assisting in student employment placement; preparing necessary forms; and maintaining permanent records, accounts, and personal history files.
Greenhouse Gardeners participate in and/or supervise the operation of research and/or teaching greenhouses and related gardens and beds. They assist researchers in horticulture, agronomy, soils or botany with greenhouse research. They are responsible for the day-to-day operation of the greenhouse facilities and related gardens. They perform general routine maintenance of greenhouse structures and garden. Greenhouse Gardeners typically: administers watering and fertility program; prepares growing media by mixing, amending, and disinfecting; maintains proper temperature and light regimes; propagates plants from seed and cuttings, makes grafts, and prunes plants; controls insects and disease in the greenhouse and gardens; and prepares outdoor beds, makes plantings, and maintains ornamental plants.
Lab Animal Care Specialists provide care for animals being bred and/or maintained in an animal care facility, either to support scientific investigations or instruction. They supply the basic physical needs of the animals (such as food and water) and maintain the sanitation, environmental controls, and animal care equipment and supplies of the facility. They may also assist investigators or clinicians by providing specialized care for animals (such as feeding special diets or administering medications) and by aiding them in carrying out technical procedures and keeping records (such as collecting specimens, restraining animals during experimental manipulations, and maintaining breeding records).

Library personnel in this series perform duties in various functional areas of a library. They have the responsibility to implement, maintain, and execute library practices and procedures, in fulfillment of the library’s policies and mission of providing service to our diverse communities of users. As part of their contacts with library users, employees are expected to demonstrate knowledge of library services available, as well as an interest in facilitating users' requests. A progression of responsibility is evident within the series, ranging from simple, repetitive verification duties performed under direct supervision to coordinating, maintaining, and ultimately managing various library functions under administrative direction. As employees move through the series, they may be directly responsible for interpreting and applying library science principles, developing knowledge of an academic subject or technical field, responding to problem referrals from other library staff, making independent decisions and judgments in various processing functions, providing reference services, and providing direct assistance to professional librarians. They may also be required to use electronic information systems in performing their duties. At the beginning levels employees are often engaged in the production of documents and other duties that support the functional activities and staff of the library. At the advanced levels, however, functional duties may be characterized by the nature and extent of personal contacts and may be performed in direct support of a designated administrator. Types of functional duties include direct and indirect user services functions as well as administrative functions. Representative of direct and indirect user services functions are ordering and receiving, organizing of information, data processing, physical processing, information creation or duplication, query response and finding, instruction, circulation, interlibrary loan, reserve, collection management, archival, conservation, preservation, and general clerical functions.

Related Positions Include:

  • Library Specialist
  • Library Senior Specialist
  • Library Operations Associate
Physical Science Staff Assistants prepare, operate, maintain, and repair equipment or materials used routinely in research or instructional projects undertaken in the physical sciences. They work under general supervision from a designated supervisor. A Physical Science Staff Assistant typically: sets up experiments, demonstrations, displays, or equipment; prepares materials for use in the laboratory or in classroom instruction; makes routine measurements of the physical characteristics of materials being studied; records data; classifies or catalogs specimens and other materials; plots and draws graphs from prescribed calculations and available data; performs specified arithmetic computations that may involve formulas, using standard conversion and reference tables; solves routine technical problems on the basis of previous experience; operates and maintains laboratory equipment, machinery, instruments, or displays; fabricates and repairs simple laboratory equipment, instruments, or displays; and maintains laboratory area in a clean and orderly condition.
Physical Science Technical Assistants assist in the planning, design, development, and implementation of scientific procedures, equipment, or materials related to research or instructional projects undertaken in the physical sciences. A Physical Science Technical Assistant typically: assists in the development of new methodologies and adapts new procedures to scientific problems; assists in the design, development, construction, and demonstration of specialized equipment or materials; performs or is responsible for the performance of complex laboratory tests or experiments in the physical sciences; classifies or catalogs specimens and other materials; provides sketches or simple drawings used in the construction of new equipment; secures, records, and tabulates data; manages the laboratory’s stock of equipment, supplies, and other materials, recommending the purchase of items to a superior and requisitioning approved items maintains, adjusts, or repairs laboratory equipment or is responsible for the performance of these duties; maintains or supervises the maintenance of the laboratory’s files, collections, or reference library; trains and supervises laboratory workers of lower rank; and participates in staff conferences or planning sessions.
Program Advisers are responsible for advising students on educational and related programs offered by the university. They typically evaluate transcripts to determine student eligibility for programs offered by a department or division; advises students on course requirements of an academic department or division; serve as an adviser on student activities; supervise student activities and provides professional or technical assistance where necessary; advise students on financial assistance, student work programs, and/or scholarships available in the university; advise students on work opportunities in the area and placement opportunities in local industry and arranges interviews with company representatives; administers, evaluates, and grades aptitude, achievement, and other educational measurement tests; and supervise assigned clerical and student employees.

Program Coordinators develop, administer, and formulate policy for new and existing experiential education programs, which are designated to foster the acquisition of knowledge about self and the environment through practical and personal experiences and observations rather than scientific theory.

They also interact with sponsoring and contracting agencies, recruit and supervise line staff in the field, and conduct workshops and seminars for teaching consultants, outdoor program leaders and aides, student interns, and field work students concerning program goals. Program Coordinators typically: develops and directs assigned programs, including program design, budget, staffing, logistics, and other supportive functions; formulates standard operating procedures for all program activities, including guidelines to ensure safety and welfare of participants; hires, trains, supervises, and evaluates assistants and program staff, and periodically conducts training sessions to enhance outdoor and interactive skills of such members; provides leadership for program activities and consults with subordinate staff in emergency cases and crisis intervention situations; critiques activities with staff and participants to evaluate goals and effectiveness and identify problems and implement change; submits periodic fiscal and program reports to the director; establishes and maintains effective public relations with individuals/agencies within and external to the university; conducts lectures and workshops and attends conferences to stimulate and solicit program expansion and endorsement; assists the director in developing research, training, and developmental grants or contracts with external funding sources; develops all advertising and publicity for the programs; assists the director in developing the philosophy, short and long term goals and operating procedures for the center or department.

Program Services Specialists perform professional social service/counseling functions. They typically: assists in the planning, development, and implementation of social and/or educational program; interviews and assesses the needs of individuals to be served by the program(s); provides specialized training and/or counseling for individuals participating in the program; acts as liaison between the institution or agency and the individuals to be served; collaborates with other professional staff members in meeting the individual needs of program participants; prepares and maintains necessary records and reports; coordinates and/or conducts designated program activities; develops advertising and publicity for the program(s); develops resource materials and/or referral services; and supervises clerical and/or support staff as assigned.
Residence Hall Attendants are responsible for monitoring the activities of occupants and guests and the physical conditions of the residence halls during the night in order to control non-resident access to the halls and to enforce campus regulations. The attendants perform their duties at a fixed post in a residence hall and/or by patrolling an assigned area, without the use of firearms or other protective instruments. The higher levels of the series supervise and train the Attendants; develop regulations and policies for the residence hall controlled access programs; and act as person in charge in dealing with emergency situations or individuals who are breaking laws, rules, or regulations prior to the arrival of a superior or a police officer.