Chicago State University Police Department provides police and emergency services on a continual 24-hour basis throughout the year. University campuses are unique settings, due in large part to diverse populations. This requires the use of a community based approach to law enforcement. University Police Department provides the following services: safety, security, first responder for fire, medical, and hazardous material incidents, public safety answering point (9-1-1), traffic control, accident investigation, crime prevention, education, liaison with local, state, and federal law enforcement and security organizations, and oversight of the Emergency Management system.

Parking Agents enforce parking regulations and/or provide assistance to motorists on campus-owned property or campus-operated space. The enforcement duties may include such activities as issuing parking-citations and regulating traffic into and out of parking facilities. The motorist assistance services may include such activities as helping motorists unlock their vehicles, jump-start their vehicles, or escorting them to parking areas. Higher level agents supervise lower level personnel, participate in the management of parking enforcement/motor assistance operations and handle more difficult or sensitive situations in these areas (such as determining when vehicles are to be towed).
The Police Captain works under the general guidance and direction of the Chief of Police. He/She performs a variety of complex administrative, supervisory and professional public safety assistance work through planning, coordinating and directing the activities of the Police Department. In the absence of the Chief of Police, the Police Captain will assume the command and control of police operations, including duties as department spokesperson when required. Manages and participates in the development and implementation of goals, objectives, policies and priorities for assigned programs; recommend and administer policies and procedures. Participate in the development and administration of the department budget; approve the forecast of funds needed for staffing, equipment, materials and supplies; approve expenditures and implement budgetary adjustments as appropriate and necessary. Incumbents may respond to calls for service, however, the primary responsibilities are managerial, including the coordination of activities with those of departments and law enforcement agencies. Oversees the most serious and complicated criminal investigations within the department.
The Police Lieutenant class differs from the Police Sergeant class by the greater degree of supervisory responsibility exercised during one or more assigned shifts and/or the overall administrative responsibility for one or more major functional areas in a university police department. Generally, supervises police sergeant, police officers and support staff in their assigned duties. Manages the day to day operations of the police department, ensuring the preservation of the chain of command within the department and the discipline of the officers. Responsibilities may include developing and implementing training programs; managing special units; directing the preparation of special reports; reviewing reports from officers; and assigning officers in accordance to specific needs. Oversees and may personally participate in investigating criminal law violations occurring within the jurisdiction of the department, obtaining evidences and compiling information regarding these crimes, preparing cases for filing of charges, testifying in court, and related activities. Monitors and observes patrol or investigative activities to ensure that conduct and performance conforms to department standards. Schedules and conducts meetings. Assists superior officer in developing and implementing new or revised policies and procedures; interprets policies and procedures to departmental employees.
Performs both highly specialized and general duty police work in the protection of life and property through the enforcement of laws and ordinances. Work involves responsibility for the protection of life and property, prevention of crime, investigation of crime, apprehension of criminals, direction of vehicular and pedestrian traffic, and the general enforcement of federal, state and municipal laws and ordinances. Work is performed in accordance applicable statutory law, case law, accreditation standards and department policy. Work involves an element of personal danger and, as a majority of the work is performed without the presence of a supervisor, employees must be able to make decisions and act independently without direct supervision. Employees must exercise discretion and professional judgment when making enforcement decisions, during use of force situations and in meeting emergencies. Assignments and special instructions are received from superior officers, who review work methods and results through personal observations, inspections, reports and discussions.
The Police Sergeant class differs from the Police Officer class in that incumbents typically have supervisory responsibility over a group of Police Officers on an assigned shift and perform the more difficult peace officer duties at the advanced operational level. Incumbents typically assign and check the work of Police Officers; train, direct, and inspect Police Officers in the performance of peace officer duties; maintain records and prepare reports on police activities; may command a group of Police Officers during an emergency; may evaluate the performance of Police Officers and recommend disciplinary or commendatory action; may conduct special or confidential investigations requiring advanced operational skills; may assist Police Officers in the interpretation of laws and regulations including the proper reporting of crimes; and may perform the duties of higher classifications as required during emergencies and/or for training purposes.
Police Telecommunicators receive, interpret, and transmit messages and information for the University Police Department using a variety of telecommunication equipment (such as telephone, two-way radio, teletype, and/or computer terminal). They typically: receive and interpret in-coming citizen complaints, inquires, and reports of emergency and non-emergency situations; logs, coordinates, disseminates, and maintains records of messages; may initiate police reports of incidents; originates and disseminates information regarding safety and wellbeing of law enforcement officers and citizens; operate equipment of a communications control center to receive and transmit police business and emergency messages; may monitor and provide base-station service for multiple police and citizenband radio channels; and operate terminal connected to federal, state, or local law enforcement information systems (such as Law Enforcement Agency Data System, LEADS, National Law Enforcement Telecommunications System; or National Crime Information Center) and/or a departmental computer to enter or retrieve information for the purpose of gathering, verifying, or maintaining data.
Maintains security and safety of people and property in assigned area on university campus by patrolling areas on foot and enforcing university rules and regulations. Security Officers are expected to report unusual or suspicious activity to Police Officers for follow-up. Escorts people/property to desired destination when monies, documents or safety of property or persons are a concern. Responds to alarms and dispatched calls; decides what actions to take based on situation, facts known and position limitations. May assist law enforcement officers with crowd control and surveillance at large public events.