Calling Privileges

In compliance with the State of Illinois and Chicago State University telephone usage policies, the Office of Telecommunications has devised a “calling matrix” that aligns telephone extensions to specific calling privilege boundaries.  The change will enhance and strengthen our position in the avoidance of audit findings while reducing unsubstantiated cost to the University.  

 The matrix developed, in order of expanded calling capabilities, is as follows:   

  1. Utility phones, i.e. courtesy phones, elevator phones, code blue phones, etc., will be limited to on-campus calling, 911, 311. 
  2. All employees’ phones, department phones, and fax lines will be given the privileges mentioned in item 1 plus the contiguous United States. 
  3. The President’s Office and Global Engagement office plus their fax lines will be given privileges mentioned in item 2 plus calling access will include Alaska, Hawaii, and international calling privileges. 
  4. The campus operator is available to place international calls for users in item 2 when required.
  5. The Office of Telecommunications will send international faxes for users in item 2 when required.

To prevent unauthorized telephone use after work hours, telephones located in open areas, i.e., secretaries, students, etc. can request calling privileges reduced to campus only during business hours or request an authorization code to complete calls.

To enforce compliance with the above stated policies, the Office of Telecommunications conducts a daily audit of all calls.  Calls that are over 30 minutes in length and/or $5.00 in value are flagged.  The Office of Telecommunications sends an email to the user inquiring the nature of the call, the recipient of the call and the purpose of the call.  If the call is personal in nature and outside of the above stated policies, then the user must provide the Office of Telecommunications proof of reimbursement within 15 days.


The Office of Telecommunications provides all users with monthly call detail reports.  In addition, all department managers/directors, Chairs, Deans, Vice Presidents can view call detail reports of all users under their direction.

Office of Telecommunications

Information Technology Division