Claim Your Account

Using Microsoft Self-Service Password Reset (SSPR)

Audience: Chicago State University students, faculty, staff, and authorized users

Portal: https://passwordreset.microsoftonline.com

Support: CSU Helpdesk | bhelp@csu.edu| 773-995-3963

Purpose

This guide explains how Chicago State University users can:

• Claim their CSU account
• Reset a forgotten password

Password Reset/Account Claim Steps

Step 1: Go to the Microsoft Password reset Portal

Open a web browser and go to: https://passwordreset.microsoftonline.com/

• Enter your CSU email address or username
• Complete the characters (CAPTCHA) shown on the screen
• Select Next

Step 2: Verify Your Identity

Choose a verification method (based on what you have registered):

• Text message (SMS)
• Phone call
• Microsoft Authenticator app

Follow the prompts to receive and enter your verification code.

Step 3: Create a New Password

Enter a new password that meets CSU requirements:

Password guidelines typically include:

• At least 8 - 12 characters
• Mix of uppercase and lowercase letters
• At least one number
• At least one special character

Confirm the new password and select Finish.

Step 4: Sign In with Your new Password

Return to your CSU services (email, portal, Team, etc.) and log in using your new password.

If Your Account is Locked

Follow the same steps above. Once your identity is verified and password is reset, your account will be automatically unlocked.

Security Reminder: Do not sent your current password, new password, or verification codes through email, chat, text message, or voicemail.

To claim your account, reset password please Click here