Cougar Cash Card Changes | Bursar | Chicago State University

We partnered with BankMobile to deliver a direct deposit of your financial aid refund. For more information

Q & A

When do I need to select a refund option that was submitted in the past?

When you are a new student, you need to make a selection. Once you made your selection, you need not take further steps unless your bank account information has been updated or your choice for retreieving refund.

How can I make a refund selection?

Log into

Click On:

My Info tab
Make Payment/ Refund Selection
Enter your Cougar Connect user and password again
tab furthest to your right named "eRefund"
BankMobile
Continue to make your refund selection

Do I need to make a payment plan for my current balance to make a refund selection?

No. When you log in the payment plan tab will be the first tab you will see. Simply click the tab furthest to your right named "eRefund" and continue with your selection.

How will I receive my voucher?

Your book voucher will be sent as the same selection that was made for your refund. “To view our institution’s contract with BankMobile, a Division of Customers Bank, click here.”