When do I need to select a refund option that was submitted in the past? |
When you are a new student, you need to make a selection. Once you made your selection,
you need not take further steps unless your bank account information has been updated
or your choice for retreieving refund.
How can I make a refund selection? |
Log into

Click On:
- My Info tab
- Make Payment/ Refund Selection
- Enter your Cougar Connect user and password again
- tab furthest to your right named "eRefund"
- BankMobile
- Continue to make your refund selection
Do I need to make a payment plan for my current balance to make a refund selection? |
No. When you log in the payment plan tab will be the first tab you will see. Simply
click the tab furthest to your right named "eRefund" and continue with your selection.
How will I receive my voucher? |
Your book voucher will be sent as the same selection that was made for your refund. “To
view our institution’s contract with BankMobile, a Division of Customers Bank, click here.”