Create an incident/trouble ticket

1. Click your initials in upper right corner and select Faculty/Staff
2. Click the My Services link in the left panel
3. Click Services. This will show all numbers assigned to you. Please report all errors to tims@csu.edu.
4. To create a trouble ticket, click the hyperlink of the number you want to report.
5. Click the Report an Incident button
6. Select a problem from the Problem drop-down box.  Click the Next> or Finish button.
7. Enter any additional information in the Any More Information box.  Verify the information and click the Next> for Finish button
8. Leave the box unchecked.  Click the Next> or Finish button.
9. Enter your time availability.
   1. If your location is secured and require someone to allow the technician entry, check the Secure Location box. 
   2. If you want a call back, check the box. 
   3. Leave the Vendor boxes blank.
10. Click the Next> or Finish button.
11. Verify the information on the screen.  If necessary, click the <Prev button to go back and add information.  Make sure you’ve entered all the relevant information before proceeding. Click the Finish button.
12. CONGRATULATIONS!!!
    • You’ve created and submitted your order!!! 
13. The email with Create Pre-Order in the subject means that the order was sent to your manager for approval. 
14. The email with Respond in the subject means The Office of Telecommunications has received your order and is processing your order.
15. Your order is finally complete, within two business days.  Please click on the link at the end of the email to let us know if it is complete to your satisfaction.
16. If the order is complete, Sign-off.  If the order is not complete, Decline
17. The Office of Telecommunications has closed the order.  Please click the link at the bottom of the page to complete the survey.
18. Tell us how we did!!!  How can we improve our services.  The Office of Telecommunications appreciates your business!!!

Telecommunications Information Management System

Office of Telecommunications

Information Technology Division