Add Service

1. Click your initials in upper right corner and select Faculty/Staff
2. Click the My Services link in the left panel
3. Click Services. This will show all numbers assigned to you.  If there are no service numbers, you must submit an add order. 
4. To add a new service, click the Add Service button at the top of the page
5. Click the Next or Finish button next to the type of services requested. To cancel the order, click the Cancel button.
   1. Cellular – mobile phones or hot spots
   2. Student Auth Codes – phones that require codes to make outgoing calls
   3. VoIP – Currently in Gwendolyn Brooks Library & Convocation Center only
   4. Voice – in all other buildings
6. Enter any additional information, i.e., long distance, caller ID, etc., in the Any More Information box.   Verify the information and click the Next> button or Finish button
7. Leave the box unchecked.  Click the Next> or Finish button.
8. Enter the location of the new service and click the Next> or Finish button.
9. Enter your time availability.
   1. If your location is secured and require someone to allow the technician entry, check the Secure Location box. 
   2. If you want a call back, check the box. 
   3. Leave the Vendor boxes blank.
10. Click the Next> or Finish button.
11. Verify the information on the screen.  If necessary, click the <Prev button to go back and add information.  Make sure you’ve entered all the relevant information before proceeding. Click the Finish button.
12. Do you need to create another new service request? If so, click the Yes button and go through the previous steps.  If no, click the No button
13. Click My Cart in the left panel. If you want to submit the order as is, skip to step 20.
14. Before submitting the order for approval, you can still cancel the order. To cancel the order, click the Remove button
15. To cancel the order, click the Yes button. To continue with the order, click the No button.
16. To make changes to the order, click the Edit button
17. Make any necessary changes and click the Save button.  If no changes, click the Cancel button.
18. To add any notes or attachments, click the ‘Add Services’ link
19. At this point, you can still click cancel the order by clicking the Remove button or add additional information by clicking the Edit button.
    1. To add create a note, click the Create Note button.
    2. To just add an attachment, click the Create Attachment button.
20. To submit your order, click the Proceed to Checkout button
21. Click the Place My Order button.  To cancel, click the cancel button, then go through the Remove process
22. CONGRATULATIONS!!!
    1. You’ve created and submitted your order to your manager for approval!!!
    2. Click the Exit button
23. The email with Create Pre-Order in the subject means that the order was sent to your manager for approval. 
24. The email with Respond in the subject means The Office of Telecommunications has received your order and is processing your order.
25. Your order is finally complete, within five business days.  Please click on the link at the end of the email to let us know if it is complete to your satisfaction.
26. If the order is complete, Sign-off.  If the order is not complete, Decline
27. The Office of Telecommunications has closed the order.  Please click the link at the bottom of the page to complete the survey.
28. Tell us how we did!!!  How can we improve our services.  The Office of Telecommunications appreciates your business!!!

Telecommunications Information Management System

Office of Telecommunications

Information Technology Division