Bankmobile Logo Q & A

No, you are simply being notified of the new vendor Chicago State University is using for student refund disbursements.
Yes, if you are a new student, you need to make a selection. Once you have made your selection, you do not need to take any further steps unless you need to update your bank account information or change your selection.
  1. Login to Cougar Connect
  2. Click "My Info" tab
  3. Click " Make Payment/ Refund Selection"
  4. Enter your Cougar Connect user and password again
  5. Click on the tab furthest to your right named "eRefund"
  6. Click on "BankMobile"
  7. Continue to make your refund selection

No. When you log in the payment plan tab will be the first tab you will see. Simply click the tab furthest to your right named "eRefund" and continue with your selection.

We have partnered with BankMobile to deliver your financial aid refund. For more information about BankMobile, visit here.

Your book voucher will be sent as the same selection that was made for your refund. “To view our institution’s contract with BankMobile, a Division of Customers Bank, click here.”