Chicago State University

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New Millennium Strategic Plan: Repositiong the University for Excellence in the New Centry

Information Technology

Digital technologies of all types play a central role in the transmission of information. Since universities are places where students learn to find, evaluate and finally create information, these technologies will only become more central and indispensable in the operation of post secondary institutions. The challenges that current information demands place on information services departments are nothing compared to those that will be made in the next five years. Instructors at many universities have not yet experienced the instructional potential of the vast array of knowledge resources available in their classrooms through their connection to the Internet. In the next few years, all faculty will have multimedia capable computers with a direct connection to Internet on their desks and classrooms. Students will expect to be able to communicate with their instructors via e-mail even when students are enrolled in traditional courses, not on-line courses. Also, teacher-student conferences will be held via Internet video conferencing. Within ten years, all members of the university community will be as dependent on these information technologies as we currently are on paper. Will the CSU Information Services division be able to meet these demands and challenges? In order to do so many changes will be required. Certainly, if Information Services' staff are to play this central role in the life of the university, they must revise their own jobs and their relationships with others in the community. They must set goals in the area of service and must develop resources that will allow CSU to realize the great promise that electronic knowledge transmission and communication offers. As technology grows, more and more media are becoming electronically based. CSU Information Services needs to prepare and plan for this media revolution.

Strategic Goal 6: Reorganize and strengthen the Division of Information Technology, Media Production and Media Services so that they will support both the academic and administrative functions of the university and the deployment of new and innovative teaching and research technologies as they become available.
1. Require the CIO to develop and implement an adequate plan of operation that includes good human resources management, wiring of classrooms, web-based registration, adequate security measures, Internet and e-mail access for all, maintaining student computing labs and help desk operations, as well as hardware acquisition, adequate service procedures and staff training. The plan should be disseminated to all university departments.	Chief Information Officer	Immediately and on-going	1. Adequacy of plans as judged by President. 2. Comparison of number & type of IT activities year-to-year. 3. Participant & customer evaluations of all IT work- shops & services. 4. Comparison of progress made year-to- year on wiring classrooms, web registration, hardware, Internet & e-mail availability & staff training. 5. Comparison of number of IT staff complaints & resignations year-to-year.
2. Recruit a full-time, experienced instructional computing coordinator to train and support faculty in instructional methods that incorporate computer-based multimedia instructional technologies into classroom presentations and web-based course development techniques who is an experienced college teacher who has developed skills with computers, not a computer technician or professional.	Provost	2002	1. Review of recruiting advertisements, date hired & position description to determine conformity with goal.
3. Seek external funding to construct electronic, multi-media classrooms in all academic buildings connected to a broad bandwidth optical fiber multi-media distribution system.	Executive Director of the CSU Foundation, Chief Information Officer and Vice President to the President for Planning	2002	1. Comparison of number of grant proposals generated & submitted to support this goal year-to-year. 2. Amount of funds generated to support this goal year-to-year.
4. Increase the availability of computers on campus through increasing the number and hours of operation of student computer laboratories.	Chief Information Officer	1999-2000	1. Comparison of number of computers in student computer labs year-to-year. 2. Comparison of number of hours of operation of student computer labs year-to-year. 3. Comparison of user ratings of student computer lab services year-to-year.
5. Provide a computer to every faculty member that is connected to the Internet and has e-mail capability.	Chief Information Officer Executive Director of the Foundation	1999-2000	1. Comparison of number of faculty who have access to the Internet & e-mail through computer on their desks year-to-year.
6. Establish and support a help desk and repair office that provides simple computer repairs such as replacing floppy diskette drives, hard drives and installing memory chips, modems and boards in an efficient manner.	Chief Information Officer	1999-2000	1. Comparison of number & types of services provided by help desk & repair facility year-to-year. 2. Comparison of user ratings of help desk & repair services year-to-year.
7. Provide adequate and current training with new technologies for students, faculty, administrators, and staff.	Chief Information Officer	1999-2000	1. Comparison of number & types of courses offered year-to-year. 2. Comparison of participant ratings of courses year-to-year.
8. Seek external funds to establish a computer-based graphics and production studio for faculty and staff to develop and produce innovative instructional support materials and web-based courses.	Chief Information Officer and Vice President to the President for Planning	2001-2002	1. Comparison of number of grant proposals generated & submitted to support this goal year-to-year. 2. Amount of funds generated & spent to support this goal year-to-year. 3. Comparison of number of faculty who use this facility year-to-year. 4. Comparison of user ratings of this facility year-to-year.
9. Provide training opportunities in all areas of computer-based graphics and production for faculty and staff.	Director of Instructional Computing	2003-2004	1. Comparison of number & type of training opportunities provided year-to-year. 2. Comparison of number of faculty who use this facility year-to-year. 3. Comparison of user ratings of this facility year-to-year.
10. Seek ways to adequately fund the acquisition and use of advanced instructional equipment that supports the needs of CSU faculty and students.	President, Chief Information Officer, Vice President to the President for Planning and Executive Director of CSU Foundation	1999-2000	1. Comparison of number of grant proposals & other types of funds solicitation generated & submitted to support this goal year-to-year. 2. Amount of funds generated & spent to support this goal year-to-year. 3. Comparison of funds requested by faculty year-to-year.
11. Support the interests and creative efforts of faculty by facilitating collaborative and innovative interaction in order to produce improved methods and concepts of education.	Provost and Director of Instructional Computing	Immediately and on-going	1. Comparison of number & type of activities to support this goal year-to-year. 2. Comparison of number of creative, collaborative & innovative projects year- to-year.