| Strategic Goal 3: Improve recruitment, retention and graduation of a culturally and economically diverse student body while increasing the number of well-prepared and academically able students entering a nurturing environment that facilitates development of the whole person to become an accomplished, balanced, civil, competent, caring, creative global citizen. |
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| 1. Develop an effective enrollment manage- ment program that links to the academic departments needs. |
Executive Director of Enrollment Services |
Immediately and on-going |
1. Comparison of number & qualifications of applicants year-to-year.
2. Comparison of quality of CSU information provided to interested prospects year-to-year.
3. Comparison of ratio of students who enroll to students accepted year-to-year. |
| 2. Develop effective strategies and materials (brochures, pamphlets, etc.) to recruit more able students. |
Executive Director of Enrollment Services, Director of Admissions, Assistant to the Graduate Dean |
Immediately and on-going |
1. Comparison of ACT scores, high school ranks, curriculum intensity & quality of entering freshmen year-to-year.
2. Comparison of freshman year GPAs year-to-year. |
| 3. Improve positive visibility of CSU throughout the nation. |
President and
Executive Director of CSU Foundation |
Immediately and on-going |
- Comparison of the image of CSU as evidenced in a prospective student survey year-to-year.
2. Steps taken to change CSU's image in the community year-to-year. |
| 4. Establish clear articulation agreements for Chicago area community colleges. |
Provost
Assistant Provost |
1999-2000 |
1. Comparison of number of articulation agreements with Illinois community colleges year-to-year.
2. Comparison of number of students that transfer from each Illinois community college to CSU year-to-year. |
| 5. Identify highest quality academic programs and market them more aggressively. |
Provost and Executive Director of Enrollment Services |
1999-2000 |
1. Survey faculty & students to determine highest quality programs.
2. Comparison of number of applicants interested in these programs year-to-year.
3. Comparison of enrollments in these programs year-to-year. |
| 6. Computerize the basic skills testing process and do not allow students to register for upper level courses until they have passed these skills tests. |
Director of Testing,
Registrar,
Assistant Provost,
and Appropriate Department Chairs |
2000-2001 |
1. Comparison of extent to which basic skills testing program has been computerized year-to-year.
2. Comparison of number of upper level students who have not passed basic skills tests year-to-year.
3. Comparison of number of students passing basic skills proficiency tests year-to-year. |
| 7. Use this computerized testing system to track all students and to correlate levels of success with major demographic variables to produce local admissions and placement norms. |
Director of Testing and Vice President to the President for Planning |
2000-2001 completed in 2002 |
- Comparison of the ability of this system to track all CSU students & determine what demographic variables predict success at CSU year-to-year.
2. Comparison of this system & ACT scores & high school rank to predict success at CSU. |
| 8. Conduct a complete review of the instructional literature and to conduct empirical studies to determine the most effective instructional methods for increasing mastery of basic skills with CSU students. |
Assistant Provost
Appropriate Deans, Department Chairs and Faculty |
1999-2000 |
1. Number of changes in developmental programs based on current literature year-to-year.
2. Comparison of the effectiveness of pre- & post-changes developmental programs.
3. Comparison of levels of retention & graduation of students who are deficient in basic skills year-to-year. |
| 9. Charge the Office of Institutional Research to survey all students who transfer out of CSU and those who are admitted but choose not to attend to determine the reasons why. |
Director of Institutional Research |
1999-2000 |
1. Comparison of number of students who transferred out of CSU and number who chose not to attend who were surveyed year-to-year.
2. Number of changes made in CSU programs based on information contained in reports from these surveys. |
| 10. Develop resources to reward outstanding student achievement through scholarships, awards and other types of stipends. |
President and Executive Director of CSU Foundation |
Fall 1999 and on-going |
1. Comparison of number of scholarships available & awarded to outstanding students year-to-year.
2. Comparison of number of awards available & awarded to outstanding students year- to-year.
3. Comparison of number of stipends available & awarded to outstanding students year-to-year. |
| 11. Update and reinvigorate the system of student advising. |
Provost and
Chair of Faculty Advisors' Council |
2000-2001 |
1. Comparison of faculty & student ratings of the advising system year-to-year. |
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1. Comparison of advisement errors that
must be corrected through waivers & other special means year-to-year. |
| 12. Enhance the use of the Banner student, finance, and human resources modules to improve efficiency of the offices of Admissions, Financial Aid, the Registrar and Business Affairs. |
Vice President for Administrative Affairs and Chief Information Officer |
1999-2000 and on-going |
1. Comparison of user ratings of efficiency of Banner usage year-to-year.
2. Comparison of customer surveys of efficiency of these offices year-to-year. |
| 13. Implement web admissions, registration and financial transactions when practical and secure. |
Web Master and
Chief Information Officer |
1999-2000 |
1. Comparison of errors made in these processes pre- & post-implementation of electronic versions & year-to-year.
2. Comparison of efficiency of these
functions pre- & post-implementation of electronic versions as evidenced in customer surveys. |
| 14. Install a video/audio tape system at the financial aid desk and at other places that have the greatest number of student complaints to monitor interpersonal interactions. |
University Counsel and Ombudsperson |
2000 |
1. Number of video/audio systems placed in high complaint areas year-to-year.
2. Comparison of number of times tapes are used to investigate complaints year-to-year.
3. Comparison of number of complaints pre- & post-installation. |
| 15. Implement a system of communication between the Financial Aid Office and the Business Office so that financial awards are posted directly to a student's account and debits are also made directly to the same account. |
Director of Financial Affairs and Director of Financial Aid |
1999-2000 |
1. Comparison of number of problems with postings with financial aid year-to-year.
2. Comparison of default rate on loans year-to-year.
3. Comparison of number of complaints about financial aid year-to-year. |
| 16. Implement a system of direct electronic communication between the Financial Aid Office and the Bookstore so that book vouchers can be processed and textbooks acquired at the beginning of the semester. |
Director of Financial Aid and Bookstore Manager |
2000-2001 |
- Comparison of number of problems with book vouchers with financial aid year-to-year.
2. Comparison of number of complaints about book vouchers year-to-year. |
| 17. Improve the services provided by the bookstore by making an adequate number of textbooks for all courses available at the beginning of each semester and the bookstore's appearance as well. |
Bookstore Manager |
1999-2000 |
1. Comparison of student & faculty ratings of the bookstore services including timely availability of textbooks year-to-year.
2. Comparison of student & faculty ratings of the bookstore's appearance & convenience year-to-year. |
| 18. Implement a customer service orientation program for all CSU staff and admini-strators. |
Director of Human Resources and Vice President of Administrative Services |
Immediately and on-going |
1. Comparison of customer satisfaction surveys for all administrative and support units year-to-year.
2. Comparison of number of workshops, seminars & other customer service programs conducted year-to-year.
3. Comparison of number of complaints about service in administrative and sup-port units received year-to-year. |
| 19. Provide an integrated system of communication that includes the entire campus community and that conveys a complete and varied listing of all campus activities and services. |
President
and Chief Information Officer |
2003 |
1. Comparison of number of information items conveyed through this system year-to-year.
2. Comparison of ratings of effectiveness of this information system by faculty, students and staff year-to-year. |