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Chicago State University
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New Millennium Strategic Plan: Repositiong the University for Excellence in the New Centry

Educational Environment

CSU offers a variety of student services designed to augment its academic programs and to provide outside the classroom opportunities for growth and development in all areas of the students life. The Educational Environment Task Force was charged with examining the current condition of units within the university that have a significant impact on the educational environment, to determine whether they were fulfilling their stated purposes and, then, to present plans to link these activities with academic programs. The units reviewed included the athletics programs, Counseling, Wellness, Family Life and Career Development Centers, student government, student organizations and student publications, and Student Support Services.

The Career Development and Counseling Centers received the highest scores on the Council for the Advancement of Standards Assessment (CAS) self-study instrument and were determined to be the strongest among the units reviewed. Existing conditions relating to student government, organizations, and publications, and scholarly clubs, suggested there was a disparity among the groups regarding organizational operations, administrative functions and budgets. Other units studied appear to be fulfilling their missions and stated purposes although adequate information describing their various programs is not generally available to the CSU community.

Currently, athletics is attempting to fulfill its competitive sports mission; however, few students benefit from the limited opportunities for participation. The role of intercollegiate athletics in the future of CSU could be pivotal. Unlike most institutions with division one athletic programs, CSU's programs are not highly visible. In the future, it is clear that these programs must play an important role in generating enthusiasm, pride and visibility to justify their existence.

Indeed, athletic teams are, in the American culture, public representatives of their universities and, like it or not, college and universities are often judged-too superficially-by the quality of their teams. Thus, each team should be a reflection as perfect as possible of the ideals and values of the university it represents. So wrote John Hannah in 1963. It is certainly true that athletics often serve as the public face of the university, and sometimes it is the sole source of the culture and values of the institution for large segments of the public. As the university completes reviews of all major activities through strategic planning, it is fitting that intercollegiate athletics should also develop a plan for the future, with the aim of building a model program that fulfills its role as institutional representative and standard bearer for CSU and its values.

The Educational Environment Task Force concluded that Chicago State Universitys educational environment lacked a coordinated effort to provide standardized qualitative student support services. Athletic programs, recreational activities, student government as well as all student organizations, warrant immediate attention by the universitys administration based upon the task forces findings.

Coordination, communication, dissemination of information, and appropriate funding for number of students served were the emerging themes the task force found. Overall, better program marketing and promotion, both on and off campus are needed in all areas reviewed. A central location or office where information on all aspects of campus life and university services available to students should be established.

 
Strategic Goal 3: Improve recruitment, retention and graduation of a culturally and economically diverse student body while increasing the number of well-prepared and academically able students entering a nurturing environment that facilitates development of the whole person to become an accomplished, balanced, civil, competent, caring, creative global citizen.      
1. Develop an effective enrollment manage- ment program that links to the academic departments needs. Executive Director of Enrollment Services Immediately and on-going 1. Comparison of number & qualifications of applicants year-to-year.

2. Comparison of quality of CSU information provided to interested prospects year-to-year.

3. Comparison of ratio of students who enroll to students accepted year-to-year.

2. Develop effective strategies and materials (brochures, pamphlets, etc.) to recruit more able students. Executive Director of Enrollment Services, Director of Admissions, Assistant to the Graduate Dean Immediately and on-going 1. Comparison of ACT scores, high school ranks, curriculum intensity & quality of entering freshmen year-to-year.

2. Comparison of freshman year GPAs year-to-year.

3. Improve positive visibility of CSU throughout the nation. President and

Executive Director of CSU Foundation

Immediately and on-going
  • Comparison of the image of CSU as evidenced in a prospective student survey year-to-year.

2. Steps taken to change CSU's image in the community year-to-year.

4. Establish clear articulation agreements for Chicago area community colleges. Provost

Assistant Provost

1999-2000 1. Comparison of number of articulation agreements with Illinois community colleges year-to-year.

2. Comparison of number of students that transfer from each Illinois community college to CSU year-to-year.

5. Identify highest quality academic programs and market them more aggressively. Provost and Executive Director of Enrollment Services 1999-2000 1. Survey faculty & students to determine highest quality programs.

2. Comparison of number of applicants interested in these programs year-to-year.

3. Comparison of enrollments in these programs year-to-year.

6. Computerize the basic skills testing process and do not allow students to register for upper level courses until they have passed these skills tests. Director of Testing,

Registrar,

Assistant Provost,

and Appropriate Department Chairs

2000-2001 1. Comparison of extent to which basic skills testing program has been computerized year-to-year.

2. Comparison of number of upper level students who have not passed basic skills tests year-to-year.

3. Comparison of number of students passing basic skills proficiency tests year-to-year.

7. Use this computerized testing system to track all students and to correlate levels of success with major demographic variables to produce local admissions and placement norms. Director of Testing and Vice President to the President for Planning 2000-2001 completed in 2002
  • Comparison of the ability of this system to track all CSU students & determine what demographic variables predict success at CSU year-to-year.

2. Comparison of this system & ACT scores & high school rank to predict success at CSU.

8. Conduct a complete review of the instructional literature and to conduct empirical studies to determine the most effective instructional methods for increasing mastery of basic skills with CSU students. Assistant Provost

Appropriate Deans, Department Chairs and Faculty

1999-2000 1. Number of changes in developmental programs based on current literature year-to-year.

2. Comparison of the effectiveness of pre- & post-changes developmental programs.

3. Comparison of levels of retention & graduation of students who are deficient in basic skills year-to-year.

9. Charge the Office of Institutional Research to survey all students who transfer out of CSU and those who are admitted but choose not to attend to determine the reasons why. Director of Institutional Research 1999-2000 1. Comparison of number of students who transferred out of CSU and number who chose not to attend who were surveyed year-to-year.

2. Number of changes made in CSU programs based on information contained in reports from these surveys.

10. Develop resources to reward outstanding student achievement through scholarships, awards and other types of stipends. President and Executive Director of CSU Foundation Fall 1999 and on-going 1. Comparison of number of scholarships available & awarded to outstanding students year-to-year.

2. Comparison of number of awards available & awarded to outstanding students year- to-year.

3. Comparison of number of stipends available & awarded to outstanding students year-to-year.

11. Update and reinvigorate the system of student advising. Provost and

Chair of Faculty Advisors' Council

2000-2001 1. Comparison of faculty & student ratings of the advising system year-to-year.
      1. Comparison of advisement errors that

must be corrected through waivers & other special means year-to-year.

12. Enhance the use of the Banner student, finance, and human resources modules to improve efficiency of the offices of Admissions, Financial Aid, the Registrar and Business Affairs. Vice President for Administrative Affairs and Chief Information Officer 1999-2000 and on-going 1. Comparison of user ratings of efficiency of Banner usage year-to-year.

2. Comparison of customer surveys of efficiency of these offices year-to-year.

13. Implement web admissions, registration and financial transactions when practical and secure. Web Master and

Chief Information Officer

1999-2000 1. Comparison of errors made in these processes pre- & post-implementation of electronic versions & year-to-year.

2. Comparison of efficiency of these

functions pre- & post-implementation of electronic versions as evidenced in customer surveys.

14. Install a video/audio tape system at the financial aid desk and at other places that have the greatest number of student complaints to monitor interpersonal interactions. University Counsel and Ombudsperson 2000 1. Number of video/audio systems placed in high complaint areas year-to-year.

2. Comparison of number of times tapes are used to investigate complaints year-to-year.

3. Comparison of number of complaints pre- & post-installation.

15. Implement a system of communication between the Financial Aid Office and the Business Office so that financial awards are posted directly to a student's account and debits are also made directly to the same account. Director of Financial Affairs and Director of Financial Aid 1999-2000 1. Comparison of number of problems with postings with financial aid year-to-year.

2. Comparison of default rate on loans year-to-year.

3. Comparison of number of complaints about financial aid year-to-year.

16. Implement a system of direct electronic communication between the Financial Aid Office and the Bookstore so that book vouchers can be processed and textbooks acquired at the beginning of the semester. Director of Financial Aid and Bookstore Manager 2000-2001
  • Comparison of number of problems with book vouchers with financial aid year-to-year.

2. Comparison of number of complaints about book vouchers year-to-year.

17. Improve the services provided by the bookstore by making an adequate number of textbooks for all courses available at the beginning of each semester and the bookstore's appearance as well. Bookstore Manager 1999-2000 1. Comparison of student & faculty ratings of the bookstore services including timely availability of textbooks year-to-year.

2. Comparison of student & faculty ratings of the bookstore's appearance & convenience year-to-year.

18. Implement a customer service orientation program for all CSU staff and admini-strators. Director of Human Resources and Vice President of Administrative Services Immediately and on-going 1. Comparison of customer satisfaction surveys for all administrative and support units year-to-year.

2. Comparison of number of workshops, seminars & other customer service programs conducted year-to-year.

3. Comparison of number of complaints about service in administrative and sup-port units received year-to-year.

19. Provide an integrated system of communication that includes the entire campus community and that conveys a complete and varied listing of all campus activities and services. President

and Chief Information Officer

2003 1. Comparison of number of information items conveyed through this system year-to-year.

2. Comparison of ratings of effectiveness of this information system by faculty, students and staff year-to-year.

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