Page is updated: 04/22/2008
CCA Q&A
Port-Authentication
Port-authentication means that you have to login to access the network.
The port-authentication will be clientless, which means that no additional program installation will be required. However, if you want, you can download and install CCA Agent.
When you bring up a browser, it will be redirected to a login page. You accept the security certificate and log into the network using your email ID and password.
What areas are the port authentication enabled
The whole campus is enabled.
What issues are there
Using email alias as ID and forgetting password are two main issues.
Your email ID is the one less than or equal to eight letters. There is no hyphen in the email ID.
If you don't remember your password, please ask the ITD help desk at extension 3963 to reset your password in advance.
I am using a Macintosh
Most issues about Windows have been resolved. Small number of Macintosh has security certificate issue. Those Mac need to import certificate before run Clean Access.
Since we have two servers for failover purpose, you will need to import two certificates.
Certificate1
Certificate2
What are the minumum requirements of browsers
IE 6.0; Netscape 6.0; Sofari 1.2; and Firefox are supported.
IE 7 beta is not supported when CCA Agent is installed.
IE 7 beta 2 must be uninstalled if CCA Agent is installed.
Do I have to login everyday
Yes. The sesstion time-out is 16 hours.
I have to login again after 10 minutes idle OR
CCA kicks me out very often
You have personal firewall that blocks network ping. Response to ping is required for Cisco Clean Access to determine whether you turned off your machine or just sitting idle.
I got "Server cannot be parsed" message OR
I got "Page cannot be displayed " message after clicking OK or continue to certificate warning
Open up Internet Explorer
Go to Tools --> Internet Options
Click on Connections Tab
Click on LAN settings
UNCHECK Automatically detect settings
OK --> OK
How do I remove Add-Ons
Open up Internet Explorer
Go to Tools --> Manage Add Ons
Choose and disable the following add ons
All Google Add Ons
Sun Java Console
Groove GFS Browser Helper
Research
Send to OneNote
OK
How do I disable toolbar from Internet Explorer
Click View
Click Toolbars
Uncheck (click on it) the toolbar that you want to remove, such as Google or Yahoo
How do I disable toolbar from Internet Explorer
Click View
Click Show/Hide
Uncheck (click on it) the toolbar that you want to remove
Do I need to logout? If yes, how?
Five minutes after you shutdown your machine, CCA server will log you out.
If you use CCA Agent, it will log you out during shutdown process. CCA Agent also has manual logout feature. Please see "Port Authentication Instruction" power point download.
If you keep the login browser page, there is an "logout" button.
Where are the Port Authentication Instruction power point file and the CCA Agent
You can download them from the following links
Port Authentication Instruction download
CCA Agent for Windows download
CCA Agent for Macintosh download
Number of logins
There is no limitation for the number of logins under one account. However, you are responsible for ALL machines logged into the network under your account. IT may set maximum number of logins in the near future.
Guest account
There is guest account for temporal employees and consultants. Guest account won't be able to access CSU email or Banner. Please contact Helpdesk, ext 3963, for Guest account information.
VLAN
There is no change for VLAN or IP scheme.
Static IP
Machines with static IP addresses, such as, networked printers and servers are exempted from the login process.
HUB/Switch/ Wireless Access Point
Network equipment that was not installed by ITD will not be supported. If your device works like a HUB, it will not be disconnected by Port Authentication. However, authentication for all your machines connected to that device will be required.
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