Answers to Frequently asked Questions

Q. I am a new CSU employee, how do I obtain telephone and data services.

A. If you are a new CSU employee and require Add, Moves, or Changes to your telephone service, visit  tthe Office of Telecommunications Web page and download a service requestform. Complete the service request form and return it to the Office of Telecommunications via fax or mail. All Service order forms must be signed by your Dean, Department Chair, or Department Head. A staff member from the Office of Telecommunications will contact you regarding your request.

  • If your request requires data services please contact the (ITD) Information Technology Department Help desk at (X3963).

Q. How do I set up my voice mail?

A. If you are able to access your voice mail box but you require instructions on how to navigate through the voice mail system, you should visit the Office of Telecommunications Web page and download instructions under most frequently used voice mail features or you may contact the Office of Telecommunications at EXT 2559 option 1 for assistance.

Q.I can not access my voice mail box with my current password or I do not have a password to access my voice mail box.

A. Contact the Office of Telecommunications for a service request form or you may download the form from the Telecommunications web page. Complete the service request form and return it to the Office of Telecommunications via fax or mail. All Service order forms must be signed by your Dean, Department Chair, or Department Head.

Q.How do I record a greeting for my voice mail box?

A. You may contact the office of Telecommunications or visit our web page and down load instructions under most frequently used voice mail features.

Q. My telephone does not have a dial tone, what do I do?

A. Go to theOffice of Telecommunications web page and click the link titled "Telephone Repair Request," and fill out online form and submit. For instructions call the Office of Telecommunications at EXT. 2559 Option 1

Q. My Telephone does not ring what should I do?

A. First you should check your ringer control button on your telephone. If you have a single line telephone, adjust the device by rolling it back and forth so that the numbers are visible and the ringer is loud enough for you to hear, (your ringercontrol button is a gray wheel type device located on the right side of yourtelephone).

 B. If you have a multi line telephone, without lifting your hand set, press the  Program Button, press 00 for volume control, press the scroll bar at the bottom of your telephone up or down to adjust the volume, press the program to exit the feature.

Second, check to make sure that your phone is not forwarded to another extension. If you have a single telephone press #1 on your dial pad to cancel the forwarding feature. If you have a multi line telephone simply press the Forward Button on your telephone one time to cancel the forwarding feature. For further assistance contact the Office of Telecommunications or visit or web page and down load our Telephone UserGuides for your specific telephone type.

Q.My telephone is cutting in and out while I am on the telephone, what should I do?

A. Go to the Office of Telecommunications web page and click the link titled "Telephone Repair Request," and fill out the online form and submit. For instructions call the Office of Telecommunications at EXT. 2559 Option 1

Q. I am a new employee, I do not know how to operate my telephone, what should I do?

A. Contact the Office of Telecommunications at EXT. 2559 Option 1 to schedule an appointment for training

For all othe questions or inquires, please feel free to contact the Office of Telecommunications at EXT. 2559 Option 1.