10.  Disputed Transactions

Dispute of Statement Item

Items that appear as daily on-line charges from JPMorgan Chase may be disputed, as long as the disputed transaction is reported to JPMorgan Chase within sixty (60) days after the statement’s closing date.  
If there is a problem with a charge, the Cardholder or the Primary Approving Official should first contact the vendor where the purchase was made and try to resolve the discrepancy.  If this does not remedy the situation, the Cardholder or the Primary Approving Official should immediately dispute the transaction on PaymentNet™.    
During JPMorgan Chase’s investigation, they will not issue a credit to the P-Card account in question for the disputed amount until the dispute has been resolved.  
When the investigation is complete, the Cardholder or Primary Approving Official will be notified of the resolution.  Account adjustments will be made as necessary.

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