Payment Net Cardholder Guide

Logging In
Changing Pass Phrase
Viewing Transactions
Reviewing Transactions
Splitting Transactions
Disputing Transactions
View Statement
Print Statements
Cardholder Support
Chicago State University PaymentNet Support

Loggin In

1. Open your Internet Browser.
2. Enter the following in your address bar: www.paymentnet.com
3. Enter the following on the PaymentNet Login Screen:
   Organization ID: US64858
   User ID: <Network ID>
   Pass Phrase: <Pass Phrase>
4. Click login Now

Changing Pass Phrase

1. On the left-hand side toolbar of the Welcome Screen, select Change Pass Phrase.
2. Enter the original/current Pass Phrase.
3. Enter in the new Pass Phrase once and then again to confirm it.
4. Click Update Pass Phrase.
5. The new Pass Phrase will be effective upon the next login.

Viewing Transactions

1. On the left-hand side toolbar of the Welcome Screen, select PaymentNet.
2. Cardholders: You will first see the All Transactions screen, displaying all of your transactions.
   Note: Extra details on transactions may be available; if icons are displayed in the Trans ID column.

Reviewing Transactions

1. Click on a transaction.
2. Compare the transaction details (e.g. amounts) with your receipts.
3. Review accounting code allocations (defaulted codes will appera) and make any changes.
4. Add any information to the Transcation Notes field, if needed.
5. Check the Reviewed box.
6. Click Save.
   Note: Your session will automatically "time out" after 20 minutes of inactivity.

Splitting Transactions

1. From the All Transactions screen, click on the transaction.
2. Click Split
3. Select the number of splits from the drop-down box. Then amount will be divided evenly among all rows.
4. Click on the first Edit Row
5. Select any changes to that row's allocations. Split by either percentage or dollar amount. Click Save Row.
   Note: Two splits - the remaining amount will be automatically added to the other row.
   Three or more splites -- Any changes to the first row, whether adding to or subtracting from the amount, will be added to or subtracted from the last row's amount.
   Deleting rows -- Change the number of splits from the drop-down box. Be aware that this will reset your split and remove any previous changes!
   Canceling a split -- to cance an entire split, click Undo/Cancel Split
6. Click Edit Row on any other row and follow Step 5.
7. When finished, click save split.

Disputing Transactions

Note: Before you dispute a transaction, you must first attempt to resolve the issue directly with the merchant!

1. From the All Transaction screen, click on the transaction.
2. Click Dispute
3. Confirm your E-mail Address is correct and enter the Merchant State, if empty.
4. Choose the Dispute Reason from the drop-down box. PaymenNet will refresh and may require additional field input.
5. Click Save
6. Blue text will appear, providing a link to a pre-populated Adobe PDF form to be signed and faxed to JPMorgan Chase.

View Statement

After logging in, on the left-hand side toolbar of the Welcome Screen, select Electronic Statement & Payment.

1. After Logging In, your most recent statement will appear. If you have more than one account number, use the Account Number drop-down box to view other statements.
2. To view historical statements, select a data from the Billing Date drop-down box.

Print Statements

1. Click Print With Detail or Print Without Detail
2. Once the statement is ready, click the --> button in the upper right-hand corner of your screen.

Cardholder Support

JPMorgan Chase's 24-hour Cardholder Support Team is available for assistance at 1-800-270-7760 with:

• Reporting Lost/Stolen Cards
• Balance Inquiry
• Disputes Assistance
• Fraud Inquiry
• Declined Cards

Cardholder Support will not be able to assisst with any PaymentNet specific questions.

Chicago State University PaymentNet Support

Inquiries should be directed to pcard@csu.edu or to Louise Williams at 773-995-2044.

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