"To be efficient is to do things the right way…
To be effective is to do the right things…
It is ERS’s goals to do the right things, the right way, for the right reasons."
Welcome to Enrollment Related Services (ERS). Our ERS staff is dedicated to ensuring
students have access to a broad array of student services that assist them in achieving
their educational goals. Our commitment of a student-centric environment focuses on
meeting the needs of students and partnering with the University community to better
serve the CSU community through effective and efficient process improvements, data
analysis, and exceptional customer service and clear communications. We look forward
to the opportunity to work with you at Chicago State University.
The Role of Associate Vice President of Enrollment Management:
The role of Associate Vice President of Enrollment Management is to help define and
meet the strategic enrollment, retention, and graduation (ERG) goals. Through review
and analysis of the changing student demographics and increased student needs the
AVP considers and provides new conceptual thinking and planning that enhance the University’s
ERG program and service delivery models. The role of the AVP is to lead through change
collaboratively, with energy and creativity, and to do so through data informed decisions.
The Associate Vice President of Enrollment Management reports to the Vice President
of Enrollment Management and Student Affairs. Additional responsibilities include
providing leadership for the department of enrollment management, which includes the
Offices of University Admissions, Records and Registration, and Student Financial
Aid. These realigned departments directly support student access and success in a
division committed to high quality customer service and programs that support student
The AVP of Enrollment Management works effectively and comfortably with persons at
all levels both within and outside of CSU to build and maintain positive relationships.
It is the role of the AVP to convey and help shape the Chicago State University vision,
priorities and value proposition persuasively to a variety of internal and external
constituencies, including prospective students and their families, senior administrators,
faculty, alumni, and donors.
Cheri Sidney, Associate Vice President of Enrollment Management