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Answers to Frequently asked Questions
Q I am a new CSU employee, how do I obtain telephone and data services. A. 1. All new CSU employees should request a service order form from the Office of Telecommunications. After the form is completed the signature of your department chair/head is required to complete the request.
Q How do I set up my voice mail? A. If you are able to access your voice mail box but you require instructions on how to navigate through the voice mail system, you should contact the Office of Telecommunications for a manual or you may access the Meridian Mail Manual on the Telecommunications web page. Q. I can not access my voice mail box with my current password or I do not have a password to access my voice mail box. A. Contact the Office of Telecommunications for a service order form or you may download the form from the Telecommunications web page. Complete the service order form and return it to the Telecommunications Department via fax or mail. All Service order forms must be signed by your Dean, Department Chair, or Department Head. Q. How do I record a greeting for my voice mail box? A. You may contact the office of Telecommunications or visit our web page and down load instructions under most frequently used voice mail features. Q. My telephone does not have a dial tone, what do I do? A. Contact the Office of Telecommunications, describe your problem and we will have a SBC technician repair your phone within 1 business day. Q. My Telephone does not ring what should I do? A. First you should check your ringer control button on your telephone. If you have a single line telephone,Adjust the device by rolling it back and forth so that the numbers are visible and the ringer is loud enough for you to hear, (your ringer control button is a gray wheel type device located on the right side of your telephone). B. If you have a multi line telephone, without lifting your hand set, press the Program button, press 00 for volume control, press the scroll bar at the bottom of your telephone up or down to adjust the volume, press the program to exit the feature. Second, check to make sure that your phone is not forwarded to another extension. If you have a single telephone press #1 on your dial pad to cancel the forwarding feature. If you have a multi line telephone simply press the Forward button on your telephone one time to cancel the forwarding feature. For further assistance contact the Office of Telecommunications or visit or web page and down load our Telephone Reference Guide for your specific telephone type. Q. My telephone is cutting in and out while I am on the telephone, what should I do? A. Contact the Office of Telecommunications, describe your problem and we will have a SBC technician repair your phone within 1 business day. Q. I am a new employee, I do not know how to operate my telephone, what should I do? A. Contact the Office of Telecommunications to schedule an appointment for personal on site training. Please feel free to contact the Office of Telecommunications for any additional questions.
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