Telecommunications and Information Management Systems (TIMS)

Before you get started, please review the interactive tutorials for each portal.

Customer (PPS) Department (PPS)

TIMS is a paperless, web-based application that allows the CSU campus community to easily perform the tasks of submitting and tracking repair orders, viewing and managing call detail information, call usage cost, miscellaneous billing/invoice activities (to include wireless cellular services, calling cards, Walkie Talkie, etc.), and accessing the CSU’s on-line telephone directory.  These services are accessible by clicking on the customer or department portal on the left side of this page.

1. The customer portal allows RH “Connection” students, staff, faculty and administrators to view information pertaining to their extension.  Upon accessing, you are able to submit repair orders for your phone, access the on-line telephone directory, manage and view call records, and update your personal account.
2. The department portal provides a visual of the entire department information and is accessible to designated contacts within each department.  The contact can track call usage, cost of telephone calls, submit repair orders for individuals within the department, and manage services globally or individually for staff within the department.

TIMS's phase II implementation will replace the hardcopy service request forms. An on-line transaction will allow the user to submit move/add/change order requests for Telecommunications and/or IT services.  The user will have the ability to track the input and status of the on-line order.

Please direct any problems or questions using TIMS to the Office of Telecommunications by calling ext 2559 and select option 3.