Frequently Asked Questions

Moodle

1. Why can't I log in?
   There could be many reasons, but the most probable is that you have simply forgotten your password or are typing it in incorrectly. Consider the following:
   • Does your username or password contain a mixture of upper and lower case letters?("PasSWOrd" is not the same as "password".)
   • Make sure cookies are enabled on your web browser.
   • If you don't know your username or password, contact ITD at 773-995-3963.
     
2. Why is there no assignment upload link?
   • The assignment is now closed because the due date has expired.
   • The assignment link was not made available.
   • You have already uploaded a file, and the settings don't permit resubmissions.
   
   
3. When I log in to Moodle, I don't see my courses listed. Where are they?
   • Make sure you check under "My Courses".
   • The instructor has the ability to hide a course for content updates. Contact him/her to inquire.
   • Your status for that class may have changed. Contact Records & Registration for further information.
   
   
4. Where can I get some online tutorials on how to use Moodle?
   • Students can access the CTRE's Student Technology Academic Readiness Training Course (START) and the Moodle Student Resources and Training Course.
   • Faculty can access the CSU-INSTRUCTORS course in Moodle.
   • Both of the above options can be found in the "My Courses" menu in Moodle.
   
   
5. Is there a help desk or training department for Moodle on campus?
   Yes! The CTRE, located in LIB 318, can help you. You can schedule an appointment by clicking on the button below.